Frequently Asked Questions

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Where is BOUNCE located?

Check out our Location & Pricing page for details

What is the size and age limit?

One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. However to ensure everyone is safe, we do have age and size limits designed to make sure big people don’t accidentally bump into small people.

For all ticket types you must be 3 years or older and with the exception of Junior Jumpers and Birthday Parties, a minimum of 110cm tall (3.8 feet).

For added safety we have a weight limit on the trampolines of 120KG, if you are above this weight, you will be unable to BOUNCE.

Do I need to book in advance?

We recommend booking in advance to ensure you can jump when you want. Most weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. You will be able to book online once we are launched!

I don’t have a credit card. Can I pay when I get there?

Unfortunately all bookings must be paid online through the payment portal at booking stage. If you are unable to do this online, you can make a booking over the counter with cash, however this will mean you are not booking in advance and run the risk of missing out or waiting for a session with available space.

Is my booking refundable or transferrable?

All bookings are non-refundable and non-transferrable. If you have further concerns about this please contact us +65 6816 2879 or email  enquiries@bounceinc.com.sg. If you can’t get through our phone number, try sending us an email instead and we will get back to you shortly.

What time should I arrive for my booking?

Doors open at 10:00am sharp everyday. For all other sessions we recommend arriving 20 min prior to booked time to check in.

What if I have questions and want to talk to someone?

Give us a call on +65 6816 2879 to speak to a Bounce customer service team member. If you can’t get through our phone number, try sending us an email enquiries@bounceinc.com.sg instead and we will get back to you shortly.

What type of ticket should I buy?

General Access

These sessions for jumpers over 110cm in height are available all hours. Access all area’s subject to availability – The performance area is restricted to jumpers over 125cm in height and who have the required skills to use the Olympic trampolines, The Wall and X-Park.

Junior Jumpers

For jumpers 3 years and above but under 110cm in height (usually under 6 years old). Available to book only where JJ symbol is displayed. Junior Jumpers  can access most areas and have a dedicated section in the free jumping arena. For their safety, this area is restricted to jumpers under 110cm only.

Student Session

Discounted sessions are available to all students (tertiary students must preset valid student ID) to book any time Mon-Fri.

What do I wear & are there change rooms available?

We recommend athletic clothing with some stretch. Baggy jeans are fine while tracksuit pants and long sleeve shirts are recommended. BOUNCE socks with grip are compulsory to avoid slipping. These are excluded from your admission fee but are yours to keep to be used again at all subsequent visits. There are no change rooms at Bounce, however bathrooms are available to change in, keep in mind space is limited.

Can I bring my own food?

Due to our food health & safety policy, no self-catering is allowed.

Do you have lockers?

Bounce has OPEN cube lockers. Paid lockable lockers are also available to store your valuables.

Do you offer group rates?

Yes – A discount applies for any booking of 10 or more people. Call us at +65 6816 2879 or email  enquiries@bounceinc.com.sg for prices. If you can’t get through our phone number, try sending us an email instead and we will get back to you shortly.

Do you sell gift vouchers?

During our launch period, there will be NO multi-visit passes for sale. However, we will soon be launching our 5, 10 & 20 multi-visit passes which are the ultimate gift for birthdays, Christmas or for anyone wanting to get airborne after our launch period. Sign up to our Mailing List to receive further information on the launch date.

Is there a weight limit?

Based on the trampoline manufacturer’s safety standards, the weight limit for an individual jumper at BOUNCE is 120kg. Our policy is to recommend that anyone with individual weight-related concerns consult a physician and receive medical clearance for rigorous physical activity on an unstable surface before engaging in trampoline jumping at BOUNCE.

Can I use ‘The Wall’ and ‘Performance Arena’?

This area is recommended for experienced jumpers only, patrons must be over 125cm in height to use the performance trampolines.

Is jumping at BOUNCE good for me?

Yes. Trampolining is one of the best form of exercise there is! Click here for the health benefits of trampolining.

Is BOUNCE safe?

Safety is the number one priority at BOUNCE. For details see the safety section.

How do I find out more info?

Please call our friendly customer service team on +65 6816 2879. Or send us an email to enquiries@bounceinc.com.sg . If you can’t get through our phone number, try sending us an email instead and we will get back to you shortly.